Microsoft Entra ID
GeneralHealth service data isn't up to date alert
In brief
The page now explains selecting an alert row to view its details, including detection times, affected servers, resolution guidance, and related documentation. It also replaces the alert screenshot and improves image descriptions.
What Entra admins need to know
Administrators have clearer guidance for reviewing and troubleshooting data freshness alerts; no configuration changes are required.
This editorial summary was generated by AI from the documentation changes. Verify important details in the full Microsoft Learn article.
Documentation change
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Health service data isn't up to date alert
Understanding the alert
Select the alert row to open the alert details panel. The Alert Details bladepanel shows when the alert occurredwas raised and was last detected.detected, the affected servers, resolution guidance, and related documentation. A background process that runs every two hours generates and re-evaluates the alert. In
:::image type="content" source="media/how-to-connect-health-data-freshness/connect-health-data-freshness-alert-details.png" alt-text="Screenshot of Connect Health data freshness alert details with callouts for the following example, the initial alert occurred on 03/10 at 9:59 AM. The alert still existed on 03/12 at 10:00 AM when the alert was evaluated again. The blade also details the time the Health Service last received a particular data type.
issue, recommended fix, and affected servers." lightbox="media/how-to-connect-health-data-freshness/connect-health-data-freshness-alert-details.png":::
The following table maps service types to corresponding required data types:
Make sure the latest versions of the agents are installed. View release history.
Make sure that Microsoft Entra Connect Health Agents services are running on the machine. For example, Connect Health for AD FS should have two services.
Make sure to go over and meet the prerequisites.
Use test connectivity tool to discover connectivity issues.
@@ -4,8 +4,7 @@ description: This document describes the cause of "Health service data isn't up ms.subservice: hybrid-connect ms.tgt_pltfrm: na ms.topic: how-to-ms.date: 04/09/2025-ms.custom: sfi-image-nochange+ms.date: 09/10/2026 --- # Health service data isn't up to date alert@@ -21,9 +20,9 @@ The service gets the data from agents that are running on the on-premises machin ## Understanding the alert -The **Alert Details** blade shows when the alert occurred and was last detected. A background process that runs every two hours generates and re-evaluates the alert. In the following example, the initial alert occurred on 03/10 at 9:59 AM. The alert still existed on 03/12 at 10:00 AM when the alert was evaluated again. The blade also details the time the Health Service last received a particular data type. - - +Select the alert row to open the alert details panel. The panel shows when the alert was raised and last detected, the affected servers, resolution guidance, and related documentation. A background process that runs every two hours generates and re-evaluates the alert.++:::image type="content" source="media/how-to-connect-health-data-freshness/connect-health-data-freshness-alert-details.png" alt-text="Screenshot of Connect Health data freshness alert details with callouts for the issue, recommended fix, and affected servers." lightbox="media/how-to-connect-health-data-freshness/connect-health-data-freshness-alert-details.png"::: The following table maps service types to corresponding required data types: @@ -46,7 +45,7 @@ The steps required to diagnose the issue is given below. The first is a set of b * Make sure the latest versions of the agents are installed. View [release history](reference-connect-health-version-history.md). * Make sure that Microsoft Entra Connect Health Agents services are **running** on the machine. For example, Connect Health for AD FS should have two services.- +  * Make sure to go over and meet the [prerequisites](how-to-connect-health-agent-install.md#prerequisites). * Use [test connectivity tool](how-to-connect-health-agent-install.md#test-connectivity-to-azure-ad-connect-health-service) to discover connectivity issues.