Microsoft Entra ID

Configure Zendesk for automatic user provisioning with Microsoft Entra ID

4 November 2026Retirement+9 / −1 lines

In brief

The article now states that Zendesk restricted new API-token creation starting October 27, 2026, provides an exception process, and targets OAuth client-credentials support for mid-December 2026.

What Entra admins need to know

Admins setting up new Zendesk provisioning integrations may need to request an API-token exception until OAuth support is available.

This editorial summary was generated by AI from the documentation changes. Verify important details in the full Microsoft Learn article.

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A user account in Zendesk with Admin rights.
A Zendesk tenant with the Professional plan or better enabled.

Step 1: Plan your provisioning deployment

Learn about how the provisioning service works.
Determine who's in scope for provisioning.

@@ -2,7 +2,8 @@ title: Configure Zendesk for automatic user provisioning with Microsoft Entra ID description: Learn how to automatically provision and de-provision user accounts from Microsoft Entra ID to Zendesk. ms.topic: how-to-ms.date: 03/25/2026+ms.date: 11/03/2026+ai-usage: ai-assisted ms.custom: sfi-image-nochange # Customer intent: As an IT administrator, I want to learn how to automatically provision and deprovision user accounts from Microsoft Entra ID to Zendesk so that I can streamline the user management process and ensure that users have the appropriate access to Zendesk. --- @@ -29,6 +30,13 @@ The scenario outlined in this article assumes that you already have the followin * A user account in Zendesk with Admin rights. * A Zendesk tenant with the Professional plan or better enabled. +> [!IMPORTANT]+> As part of its [API token deprecation](https://support.zendesk.com/hc/en-us/articles/10840968198042-Announcing-the-removal-of-API-tokens-as-an-authentication-method-for-API-requests), Zendesk has restricted the creation of new API tokens starting October 27, 2026, and plans to permanently deactivate all API tokens on April 30, 2027.+>+> Customers setting up **Microsoft Entra automatic provisioning with Zendesk** who are unable to create an API token can contact **Zendesk Support or their Zendesk account manager** to request an exception that restores API-token creation access.+>+> Microsoft Entra is working to introduce **OAuth client credentials authentication** for the Zendesk provisioning connector, currently targeted for **mid-December 2026**. Until this support becomes available, customers can use the exception process above to configure new provisioning integrations.+ ## Step 1: Plan your provisioning deployment 1. Learn about [how the provisioning service works](~/identity/app-provisioning/user-provisioning.md). 1. Determine who's in [scope for provisioning](~/identity/app-provisioning/define-conditional-rules-for-provisioning-user-accounts.md).