Microsoft Entra ID

Hr User Update Issues

15 September 2026Doc update+9 / −11 lines

In brief

The documentation now explains that target attributes are cleared only when **Flow null values** is enabled for both the source attribute and target mapping. It also documents options to clear, preserve, or replace empty values.

What Entra admins need to know

Administrators troubleshooting HR provisioning can use the updated guidance to configure the desired handling of null or empty values.

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Troubleshooting	Details
Issue	You successfully configured the inbound provisioning app. ~~You're getting~~The HR app returns a null or empty ~~value from~~value, but the ~~HR app. You expect the provisioning service to clear the corresponding~~ target attribute ~~value in on-premises Active Directory / Microsoft Entra ID. But~~isn't cleared, or the operation fails with the error message: `InvalidAttributeSyntax-LdapErr: The syntax is invalid. The parameter is incorrect. Error in attribute conversion operation, data 0, v3839`.
Cause	Attribute value clearing is disabled by default. The provisioning service clears a target attribute only when Flow null values is enabled for both the source attribute and target mapping. Without both settings, the null or empty value might be ignored or passed to a target that doesn't ~~have a default logic for null value processing. When the provisioning service gets~~accept an empty string from the source app, it tries to flow the value "as-is" to the target app. In this case, on-premises Active Directory provisioning connector currently doesn't support setting empty string values and hence you see the previously mentioned error.string.
Resolution	Check the provisioning ~~logs. Identify attributes in~~logs to confirm the value returned by the HR connector. Then configure the source attribute and target ~~Active Directory that are receiving null or empty string values. Update~~mapping based on the ~~attribute mapping for such attributes to use an expression mapping. See recommended resolutions.~~intended behavior.

Recommended resolutions

Let's say the Workday attribute BusinessTitle ~~mapped~~, which maps to ADthe Active Directory attribute jobTitle ~~may~~, can be null or ~~empty in Workday.~~ empty.

~~Option 1: Use~~
To clear the ~~function Switch to check~~existing target value, enable attribute value clearing for both the source attribute and target mapping.
To replace a null or empty ~~or null values and pass~~value with a ~~non-blank literal value.~~

nonblank fallback value, use the Switch function. For example, Switch([BusinessTitle],[BusinessTitle],"","N/A").

~~Option 2: Use~~To preserve the ~~function~~existing target value, use the IgnoreFlowIfNullOrEmpty ~~to drop empty or null attributes in the payload sent to on-premises Active Directory / Microsoft Entra ID.~~
function. For example, IgnoreFlowIfNullOrEmpty([BusinessTitle]).

Some Workday attribute updates are missing

Applies to:

Next steps

@@ -3,7 +3,7 @@ title: Troubleshoot user update issues with HR provisioning description: Learn how to troubleshoot user update issues with HR provisioning ms.topic: troubleshooting ai-usage: ai-assisted-ms.date: 05/18/2026+ms.date: 08/20/2026 ms.reviewer: chmutali --- @@ -18,21 +18,18 @@ ms.reviewer: chmutali  | Troubleshooting | Details | |-- | -- |-| **Issue** | You successfully configured the inbound provisioning app. You're getting null or empty value from the HR app. You expect the provisioning service to clear the corresponding target attribute value in on-premises Active Directory / Microsoft Entra ID. But the operation fails with the error message: `InvalidAttributeSyntax-LdapErr: The syntax is invalid. The parameter is incorrect. Error in attribute conversion operation, data 0, v3839` |-| **Cause** | The provisioning service doesn't have a default logic for null value processing. When the provisioning service gets an empty string from the source app, it tries to flow the value "as-is" to the target app. In this case, on-premises Active Directory provisioning connector currently doesn't support setting empty string values and hence you see the previously mentioned error. |-| **Resolution** | Check the provisioning logs. Identify attributes in the target Active Directory that are receiving null or empty string values. Update the attribute mapping for such attributes to use an expression mapping. See recommended resolutions. |+| **Issue** | You successfully configured the inbound provisioning app. The HR app returns a null or empty value, but the target attribute isn't cleared, or the operation fails with the error message: `InvalidAttributeSyntax-LdapErr: The syntax is invalid. The parameter is incorrect. Error in attribute conversion operation, data 0, v3839`. |+| **Cause** | Attribute value clearing is disabled by default. The provisioning service clears a target attribute only when **Flow null values** is enabled for both the source attribute and target mapping. Without both settings, the null or empty value might be ignored or passed to a target that doesn't accept an empty string. |+| **Resolution** | Check the provisioning logs to confirm the value returned by the HR connector. Then configure the source attribute and target mapping based on the intended behavior. |  **Recommended resolutions** -  Let's say the attribute `BusinessTitle` mapped to AD attribute `jobTitle` may be null or empty in Workday. -  * Option 1: Use the function [Switch](https://go.microsoft.com/fwlink/?linkid=2259244) to check for empty or null values and pass a non-blank literal value.+Let's say the Workday attribute `BusinessTitle`, which maps to the Active Directory attribute `jobTitle`, can be null or empty. -Switch([BusinessTitle],[BusinessTitle],"","N/A")+- To clear the existing target value, [enable attribute value clearing](clear-attribute-values.md) for both the source attribute and target mapping.+- To replace a null or empty value with a nonblank fallback value, use the [Switch](functions-for-customizing-application-data.md#switch) function. For example, `Switch([BusinessTitle],[BusinessTitle],"","N/A")`. --  * Option 2: Use the function [IgnoreFlowIfNullOrEmpty](functions-for-customizing-application-data.md#ignoreflowifnullorempty) to drop empty or null attributes in the payload sent to on-premises Active Directory / Microsoft Entra ID. -  -     `IgnoreFlowIfNullOrEmpty([BusinessTitle])` +- To preserve the existing target value, use the [IgnoreFlowIfNullOrEmpty](functions-for-customizing-application-data.md#ignoreflowifnullorempty) function. For example, `IgnoreFlowIfNullOrEmpty([BusinessTitle])`.  ## Some Workday attribute updates are missing **Applies to:**@@ -151,4 +148,5 @@ This approach enables: ## Next steps  * [Learn more about Microsoft Entra ID and Workday integration scenarios and web service calls](workday-integration-reference.md)+* [Learn more about Microsoft Entra ID and SAP SuccessFactors integration scenarios](sap-successfactors-integration-reference.md) * [Learn how to review logs and get reports on provisioning activity](check-status-user-account-provisioning.md)