Microsoft Entra Global Secure Access
TroubleshootingTroubleshoot App Access
In brief
The app-access troubleshooting guide now recommends enabling session persistence after confirming the application works through a single connector, keeping the same user and device routed through that connector during the session.
What Entra admins need to know
Administrators troubleshooting app access can follow this added step and review the linked traffic-routing configuration guidance.
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Documentation change
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- Option 3: After confirming the application works through a single connector, enable session persistence. This consistently routes requests from the same user and device through the same connector during the session.See Configure traffic routing for the app.
@@ -129,3 +129,5 @@ To prevent session disruption: > [!NOTE] > After creating a new app definition, allow approximately 5–10 minutes for the configuration to propagate and appear on the client.++- Option 3: After confirming the application works through a single connector, enable session persistence. This consistently routes requests from the same user and device through the same connector during the session.See [Configure traffic routing for the app](how-to-configure-per-app-access.md#configure-traffic-routing-for-the-app).