# Customer intent: I want to troubleshoot the Global Secure Access client using the Advanced diagnostics utility.
---
# Troubleshoot the Global Secure Access client for Windows: Advanced diagnostics
This document provides troubleshooting guidance for the Global Secure Access client for Windows. It explores each tab of the Advanced diagnostics utility.
## Introduction
The Global Secure Access client runs in the background and routes relevant network traffic to Global Secure Access. It doesn't require user interaction. The advanced diagnostics tool makes the client's behavior visible to the administrator and helps with troubleshooting.
## Launch the advanced diagnostics tool
To launch the advanced diagnostics tool:
1. Right-click the **Global Secure Access client** icon in the system tray.
1. Select **Advanced Diagnostics**. If enabled, User Account Control (UAC) prompts for elevation of privileges.
## Overview tab
The advanced diagnostics **Overview** tab shows general configuration details about the Global Secure Access client:
- **Username**: The Microsoft Entra user principal name of the user who authenticated to the client.
- **Device ID**: The ID of the device in Microsoft Entra. The device must be joined to the tenant.
- **Tenant ID**: The ID of the tenant that the client points to, which is the same tenant the device is joined to.
- **Forwarding Profile ID**: The ID of the forwarding profile currently in use by the client.
- **Forwarding Profile last checked**: The time when the client last checked for an updated forwarding profile.
# Customer intent: I want to troubleshoot the Global Secure Access client using the Advanced diagnostics utility.
---
# Troubleshoot the Global Secure Access client for Windows: Advanced diagnostics
This article provides troubleshooting guidance for the Global Secure Access client for Windows. It explores each tab of the Advanced diagnostics utility.
## Introduction
The Global Secure Access client runs in the background, routing relevant network traffic to Global Secure Access without requiring user interaction. Use the advanced diagnostics tool to gain visibility into the client's behavior and troubleshoot issues effectively.
## Launch the advanced diagnostics tool
To launch the advanced diagnostics tool:
1. Right-click the **Global Secure Access client** icon in the system tray.
1. Select **Advanced Diagnostics**. If enabled, User Account Control (UAC) prompts you to elevate privileges.
## Overview tab
The advanced diagnostics **Overview** tab shows general configuration details for the Global Secure Access client:
- **Username**: The Microsoft Entra user principal name of the user who authenticated to the client.
- **Device ID**: The ID of the device in Microsoft Entra. The device must be joined to the tenant.
- **Tenant ID**: The ID of the tenant that the client points to, which is the same tenant the device is joined to.
- **Forwarding Profile ID**: The ID of the forwarding profile currently in use by the client.
- **Forwarding Profile last checked**: The time the client last checked for an updated forwarding profile.